This privacy policy sets out how Centro RC uses and protects any information that you give Centro RC when you use this website. To give you the best possible experience this site uses cookies. Using this site means you agree to our use of cookies.
Centro RC is committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be
identified when using this website, then you can be assured that it
will only be used in accordance with this privacy statement.
This policy is effective from 1st May 2018.
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
Personally information collected on this site is used to understand your needs and provide you with a full ecommerce service. This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track
user interaction. We use this data to determine the number of people
using our site, to better understand how they find and use our web
pages and to see their journey through the website.
Although GA records data such as your geographical location, device,
internet browser and operating system, none of this information
personally identifies you to us. GA also records your computer’s IP
address which could be used to personally identify you but Google do
not grant us access to this. We consider Google to be a third party
data processor (see section 6.0 below).
GA makes use of cookies, details of which can be found on Google’s developer guides.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
3.2 Order Processing
All orders placed on this site require a certain amount of personal
data (name, address, postcode, telephone, email) in order to fulfil the
order. As part of our service you will receive an email to confirm
that your order has been placed and a further email to confirm the
order has been despatched.
Payments to Centro are all processed securely via PayPal. No
credit card information is saved or stored by Centro RC. We
consider Paypal to be a third party data processor (see section 6.0
below).
Your order details and its associated personal data will remain on this site until we see fit to either 1.) remove/delete the data or 2.) close the website. Should you wish to have the order data and/or associated personal data deleted, please email us here using the email address that you ordered with.
If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.
NOTE: You should avoid entering personally identifiable information to the actual comment field of any an order that you submit on this website.
3.3 Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page or an email link like this one,
none of the data that you supply will be stored by this website or
passed to / be processed by any of the third party data processors
defined in section 6.0. Instead the data will be collated into an email
and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2,
256-bit cryptography before being sent across the internet. The email
content is then decrypted by our local computers and devices.
3.4 Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to Your Mailing List Provider
who provide us with email marketing services. We consider theis to be a
third party data processor (see section 6.0 below). The email address
that you submit will not be stored in any of our internal computer
systems.
Your email address will remain within Your Mailing List
Provider’s database for as long as we continue to use Your
Mailing List Provider’s services for email marketing or until you
specifically request removal from the list. You can do this by
unsubscribing using the unsubscribe links contained in any email
newsletters that we send you, via the account page on our website, or by requesting removal via email.
When requesting removal via email, please send your email to us using
the email account that is subscribed to the mailing list. (Your email
address will also be stored within the website’s database so we can
contact you with issues relating to your order and keep you updated with
the progress of orders.)
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the Your Mailing
List Provider database, you will receive periodic (approximately three
times a year) newsletter-style emails from us.
3.5 Cookies
A cookie is a
small file which asks permission to be placed on your computer's hard
drive. Once you agree, the file is added and the cookie helps analyse
web traffic or lets you know when you visit a particular site. Cookies
allow web applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes and dislikes
by gathering and remembering information about your preferences. We
use traffic log cookies to identify which pages are being used. This
helps us analyse data about web page traffic and improve our website in
order to tailor it to customer needs. We only use this information for
statistical analysis purposes and then the data is removed from the
system.
Overall, cookies help us provide you with a better website, by
enabling us to monitor which pages you find useful and which you do
not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers
automatically accept cookies, but you can usually modify your browser
setting to decline cookies if you prefer. This may prevent you from
taking full advantage of the website.
As detailed in section 3 above, if you place an order, submit a comment to a blog or add a review, on this website, some personal information will be stored within this website’s database. These are currently the only occasions where personal data will be stored on this website.
Your private passwords are stored in a pseudonymous fashion meaning
that the data would require additional processing using a separately
stored ‘key’ before it could be used to identify an individual. All
other data is currently stored in an identifiable fashion; a limitation
of the content management system that this website is built on
(Opencart).
We are committed to ensuring that your information is secure. In
order to prevent unauthorised access or disclosure, we have put in
place suitable physical, electronic and managerial procedures to
safeguard and secure the information we collect online.
This website is located on a secure, dedicated server, hosted by Fasthosts within a UK data centre located in Gloucester.
Full details of Fasthosts’s data centre can be found here.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All third parties are based in the USA and are EU-U.S Privacy Shield compliant.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
This privacy policy may change from time to time in-line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.
01/05/2018